Refund policy

Our return policy lasts 30 days. This means you may submit a return request within 30 days after receiving your item.

To qualify for a return, your item must be in the same condition as when you received it — unworn or unused, with all tags attached and kept in original packaging. You will also need to provide your receipt or proof of purchase.

To start a return, you can contact us at support@inazano.com.

If your return request is approved, we will send you a pre-paid return shipping label along with instructions detailing how and where to ship your package. We do not accept items returned to us without an authorized return request.

If you have any questions about returns, feel free to reach out to us anytime via support@inazano.com.

Please inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the matter.

Certain categories of goods cannot be returned, including perishable goods (such as food, flowers or plants), custom-made products (special orders or personalized items), and personal care items (beauty goods). We also cannot accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have questions regarding any specific product.

Unfortunately, promotional merchandise and gift cards are non-refundable and non-returnable.

The fastest way to receive the item you want is to complete a return for your current product and place a new order once your return has been approved.

Notwithstanding the above terms, if goods are shipped to the European Union, you have the right to cancel your order or return items within 14 days without providing a reason. As stated above, your goods must remain in the same condition as received, unworn or unused, with all tags intact and original packaging. You are also required to provide your receipt or proof of purchase.

We will notify you once we receive and inspect your returned item and inform you whether your refund application is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card issuer may require additional time to process and post the refund to your account.

If you have not received your refund 15 business days after we approve your return, please contact us at support@inazano.com.